Dispute Resolution

All purchases made on the site www.missian.pt are subject to Portuguese law. Any conflict or divergence of interpretation of the General Conditions of Contract and Use shall be submitted to the competent Portuguese Court.
If our client is outside of mainland Portugal, we inform you that any legal proceedings should be referred to the Portuguese Courts.


"Pursuant to the provisions of article 18 of Law no. 144/2015, of 08 September, MISSIAN JEWELLERY informs that it is not bound by membership or by legal imposition to any entities of alternative resolution of consumer disputes. Therefore, in the event of a dispute, the consumer may resort to an entity of alternative resolution of consumer disputes, namely:
Lisbon Centre for Consumer Conflict Arbitration - (Centro de Arbitragem de Conflitos de Consumo) - (Lisbon Centre for Consumer Conflict Arbitration) http://www.centroarbitragemlisboa.pt/.
Arbitration Centre for Consumer Conflicts in Vale do Ave / Arbitration Court - http://www.triave.pt/.
CIAB - Centro de Informação, Mediação e Arbitragem de Consumo (Consumer Information, Mediation and Arbitration Centre - Consumer Arbitration Court) http://www.ciab.pt/pt/.
CNIACC - National Centre for Information and Arbitration of Consumer Conflicts http://www.arbitragemdeconsumo.org/.
Consumer Conflict Arbitration Centre of the District of Coimbra - http://www.centrodearbitragemdecoimbra.com.
Information, Mediation and Arbitration Centre for Consumer Conflicts in the Algarve http://www.consumoalgarve.pt.
Oporto Consumer Information and Arbitration Centre - http://www.cicap.pt.
More information at Consumer Portal www.consumidor.pt."